Help center
How can we help?
Polished with Grace.
Search a topic or browse the most common questions. Still stuck? Our concierge team is one tap away.
Booking & appointments
Reservations, deposits, reschedules and cancellations.
Memberships
Plans, perks, billing and cancellation.
Orders & shipping
Retail products, gift cards and tracking.
Gift cards
Buying, sending and redeeming gift cards.
Account & privacy
Sign-in, 2FA, data export and deletion.
Still need help?
Reach our concierge team — replies within one business hour.
Browse our journal
Trend reports, nail-care tutorials, and stories from our artists.
Open the journal